What are your delivery charges for orders?
We only charge $14.50 flat rate shipping, and we also have free shipping on orders over $150.00
If you are located in Brisbane or close to Brisbane, we do have a Local Pick-Up option. These orders can be collected from our Store at, Shop 6 50 Hume St Norman Park QLD 4170. We do have an afterhours collection available as well if you are unable to make it in during our business hours. Once your order has been printed and is ready to collect, we will send you an email and a text message if a mobile phone number has been supplied. If you require the afterhours collection we will email and text all of the information that you need. This service is available for our Brisbane Store Only.
If you require Australia Post Express shipping method. We ask that you coontact us prior to ordering, we will let you know if we are able to print and ship the next Bussiness day for you with Express Post, this will be dependant on our workload and on the stock onhand. We will send a invoice for $6.00 for Express Post, and we will not shipp the order prior to this being paid, if after 3 Days the invoice is still unpaid we will shipp with standard post.
We will always do our best to help but we do not have any control over Australia Post and if they are shipping slow there is little to nothing that we can do about it, we have found in general Australia Post is the best option for shipping orders around Australia.
What payment methods are accepted?
We have chosen to partner with Lime Pay and PayPal.
Lime Pay you can use a Visa, MasterCard, or American Express cards, they also have a buy now pay later option available. the checkout has a dedicated SSL, which means that the system uses a high level of encryption to keep your details safe.
PayPal is the traditional method of paying for goods online, you can either pay using you PayPal account or by using a credit card, PayPal now offer a Buy Now Pay Later service.
How long will my order take?
For T Shirts that we have instock (Mainly Black and White T Shirts) we will work to post these the next bussiness day after you order. If we have to order T Shirts in they will take on average one week after you order to be processed and shipped or ready to collect.All our T Shirts have an estimated print date on them, this is not set in stone but is a very good indicator.
Is my data protected is it safe to shop on your website?
We have created a range of policies to keep our customers safe when shopping online, you can find them all on our About Us Page. We have SSL Installed on our website to encrypt your data while you are shopping, as well as this we have installed a high level security program that monitors for malicious activity, this will from time to time temporally block a user if they forget a password or do something that the software detects, we have done this to keep you safe.
Are there any discounts?
We do have discount codes available, on your first purchase if you use the promo code “welcome” you will get 10% off your first order, if you join our newsletter you will be kept upto date on our regulare sales.
Some On-Sale products do not have discounts available, but this only applys to that On-Sale items.
What is the Process
Once you order your T Shirt we will follow these steps in getting your order processed, printed and to you.
At the start of each business day we will process all web orders, this entails us your order on our server, downloading your invoice, we will then send you a manual email with your invoice and expected handling times, we will also let you know if there are any stock issues from the wholesaler.
We will either pick or we will order your stock in. Once your stock has been picked we will place your order in our print Que.
Once your has progressed through the Print Que, we will print and pack your order, from here we will email or text you letting you know the tracking number or instructions for local pickup.
We will then complete your order online.
For more information please check out our “Dispatch and Deliveries Policy | Print and Shipping Information”
Do I receive an invoice with my order?
Yes we will supply a printed copy with your order as well you will be emailed an electronic copy with your processing email.
What printing process will be used to print my order?
We will print your order with either DTG(Direct To Garment) or DTF (Direct To Film)
What is the quality like?
This is a digital print service and our artwork has been created to suit our processes, so the print quality is very good.
How long will the print last?
If you follow these general rules your garment will last for 40 washes plus, according to Brother.
Wash before you wear
Wash and dry inside out
Cold to cool gentle cycle machine wash
Do not use a clothes dryer
Do not use harsh chemicals
Do not dry clean
Do not directly iron the print
For best results and longevity of the print and T Shirt it is best to use a PH neutral washing detergent such as OMO Sensitive Laundry Liquid Detergent.
In practice where we have followed the care instructions we have had in excess of 60 washes.
What do I do if I have a problem?
If you have a problem, we want to know, send us an email to firstname.lastname@example.org along with photos of the problem, please make sure that you have read the above and are aware of the process if you need to return an order please be aware of the following,
All returns must be approved via email prior to being returned.
No returns will be accepted after 30 days from the date of purchase.
We do not accept returns for change of mind.
We do not accept items that have noticeable wear or makeup stains.
We do not accept Errors in selected options such as product type size or colour.
We do not accept Garment shrinkage in wash if our care instructions are not followed.
Please be aware that if you knowingly destroy or shrink garments there will be no refund issued as we have processes in place that will indicate if heat has been applied to garments.
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
All Returns are for Store Credit or exchange, we do not offer a refund unless it is covered by the consumer law.